GEOGO has appointed a Grievance Officer resident in India under Rule 3(2) of the IT Rules, Section 8(10) of the DPDP Act and the DPDP Rules, and Rule 4(5) of the Consumer Protection (E-Commerce) Rules, 2020. These are the details in Schedule 1 of the Terms of Service.
| Item | Details |
|---|---|
| Name | Ajai Prabhu |
| Designation | Grievance Officer and Data Protection contact |
| feedback@geogo.in (privacy matters: privacy@geogo.in) | |
| Telephone | 080 7962 7711 |
| In-app | Help → Raise an Issue |
| Postal address | GEOGO Techsolutions Private Limited, 208, Jai Sai Sankalp, 5th Main, Malleshpalya, Bengaluru 560075, Karnataka, India |
| Working hours | Monday to Friday, 10:00 to 18:00 IST; emails are received and acknowledged 24×7 within the timelines below |
What we commit to
Every complaint gets a unique ticket number. The timelines in clause 9.3 of the Terms of Service apply, or any shorter period the law prescribes:
| Stage | Timeline |
|---|---|
| Acknowledgement with ticket number | Within 24 hours of receipt |
| Resolution of an ordinary grievance | Within 7 days of receipt |
| Removal of content exposing a person's private area, nudity, sexual act or impersonation in electronic form, including artificially morphed images | Within 24 hours of a complaint by or on behalf of that person |
| Takedown on a court order or notice of an appropriate Government agency | Within 3 hours, or the period the order specifies |
| Consumer complaint by an Individual User | Acknowledged within 48 hours, redressed within 1 month |
If you are not satisfied
On an IT Rules matter you may appeal to the Grievance Appellate Committee under Rule 3A of the IT Rules within 30 days. On a personal data matter you may complain to the Data Protection Board of India under Section 13(3) of the DPDP Act after using this mechanism. A consumer may approach the National Consumer Helpline or a Consumer Commission under the Consumer Protection Act, 2019.